Return & Refund Policy
Here’s a professional and clear Refund & Return Policy for your online pharmacy Acharya Lifecare:
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Refund & Return Policy
Effective Date: 4/4/2025
Website: www.acharyalifecare.com
At Acharya Lifecare, we value your satisfaction and strive to ensure that every product reaches you in perfect condition. Please read our refund and return policy carefully before making a purchase.
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1. Return Policy
Due to the nature of our products (medicines, supplements, and healthcare items), returns are accepted only under the following conditions:
Eligible for Return if:
The item is damaged, defective, or expired at the time of delivery
You receive the wrong product
The item is unopened and in its original packaging
Return Conditions:
Return request must be raised within 48 hours of delivery
Proof of issue (photo/video) is required for approval
Item must be unused and unaltered
Non-returnable items include:
Opened or used products
Temperature-sensitive medicines
Custom-made or prescription products
Products without original packaging
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2. Refund Policy
Once your return is approved and the product is received back:
Refund Options:
Full refund to your original payment method (may take 5–7 business days)
Store credit or replacement (as per your preference)
Refund Not Applicable If:
The return request is made after 48 hours of delivery
The product is used, tampered with, or without original packaging
Prescription is missing for prescription-required products
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3. How to Initiate a Return or Refund
Please email us at lifecareacharya@gmail.com with:
Your order number
Product details
Reason for return/refund
Photo/video proof (if applicable)
Our customer care team will respond within 24 hours and guide you through the process.
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4. Cancellation Policy
You may cancel your order before it is dispatched.
Once shipped, the order cannot be cancelled. Refunds for prepaid orders will be processed within 5–7 business days.
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Contact Us
For support
or questions regarding returns or refunds, contact:
Email: lifecareacharya@gmail.com
Phone: 8348841478